Software:
Software licenses are non-refundable once issued. We clearly state to verify the logging capacity of our software meets your needs ahead of time by offering sample datalog files for each platform. You can receive a refund at any time before getting a software license issued to you.
Hardware:
K+DCAN cables are all pre-tested on a vehicle. If a cable does not work for ANY reason it can be exchanged if sent back within 7 days of receipt. Refunds will be issued minus applicable shipping charges. People can use the cable, then say it didn’t work and try to send it back for a refund, so we do not offer a full refund except for special cases as declared on a case by case basis.
Physical Address once you’ve received confirmation to ship:
HRTuning LLC
4960 S Gilbert Rd
Ste 1-256
Chandler, AZ 85249